General
How do I measure my ring size?
Refer to our Size Guide page to help you find yours and hers.
Where is your jewellery made?
Our jewelery is manufactured in Hong Kong, Mainland China and Taiwan.
Where is my parcel shipping from?
Your package will be dispatched from Hong Kong.
Can I have my jewellery tailor-made?
We offer tailor-made jewelry in sterling silver and solid gold, with the option to choose between handmade in Mainland China or locally in Hong Kong. For more details, please visit our Bespoke Jewelry page.
Client Care
Can I exchange or return my purchase?
Yes, please refer to the Exchange & Returns for more details.
Can I get my jewelry repaired?
Yes, please refer to the Warranty page for details.
How long will the shipping take?
Local delivery in Hong Kong usually takes 1-2 days, Asia and overseas regions will take longer, please refer to Shipping Policy for more details.
How much will shipping cost?
We offer free local shipping within Hong Kong for orders over HK$1000, otherwise, HK$35. For other destinations, please refer to Shipping Policy.
Can you provide worldwide shipping?
We are currently shipping to: Hong Kong, Macau, Mainland China, Singapore, Japan, Thailand, South Korea, Vietnam, Indonesia, Philippines, Malaysia, India, Cambodia, Turkey, Egypt, Israel, Iran, Australia, Germany, United States, Italy, Brazil, Vatican, Switzerland, Czech Republic, Belgium, Finland, Spain, Turkey, Austria, Serbia, Luxembourg, Greece, France, Norway, Hungary, Latvia, Bolivia, Poland, Portugal, Denmark, Slovenia, Colombia, Mexico, Netherlands, New Zealand, United Kingdom, Canada.
For more details please visit our Shipping page.
Material & Care
How should I take care of my opal jewelry?
To enjoy your opal jewelry for years to come, please refer to this article on Opal Jewelry Care.
