Shipping Policy
Get your opal from Michelle Yuen Jewelry wherever you are.
Thank you for choosing Michelle Yuen Jewelry for your shopping needs. We strive to provide excellent service to our customers, which includes transparency and clarity in our shipping policies. Please take a moment to read our policies below.
Shipping and Delivery
- We ship from Hong Kong, and our products are available for worldwide shipping.
- Free local shipping in Hong Kong for orders over HK$1000. Additional fee for overseas shipment will be displayed at checkout. International duties/taxes, not included in shipping price, will be paid separately by the receiver.
- Orders are typically processed within 1-5 business days (excluding weekends and holidays), with in-stock items shipping immediately after order confirmation.
- Confirmation email will be sent upon successful order placement. Contact us if not received (check spam folder first). We work with reliable carriers for timely and secure delivery, but are not liable for delays caused by carriers or customs.
- Please ensure correct address to avoid non-delivery. We are not responsible for errors in provided address. If an order is returned due to incorrect address, we will refund original order (excluding overseas shipping fee) and offer reorder.
- We will not be able to make changes to your order after it is shipped. If you need any assistance with your order, please contact us immediately.
| Destinations | SF Express | Days | e-Express | Days | Registered Packet | Days |
|---|---|---|---|---|---|---|
| Hong Kong | 35 | 1-2 | ||||
| Macau | 43 | 2-3 | ||||
| Taiwan (ID Card required) |
78 | 3-7 | ||||
| Mainland China (ID Card required) |
98 | 3-7 | ||||
| Singapore | 45 | 7-14 | ||||
| Japan | 50 | 7-14 | ||||
| Philippines | 50 | 7-14 | ||||
| South Korea | 50 | 7-14 | ||||
| Thailand | 50 | 7-14 | ||||
| Vietnam | 50 | 7-14 | ||||
| Indonesia | 55 | 7-14 | ||||
| Germany | 83 | 7-14 | ||||
| Australia | 95 | 7-14 | ||||
| India | 120 | 8-14 | ||||
| Cambodia | 120 | 9-12 | ||||
| Malaysia | 120 | 9-12 | ||||
| Austria | 125 | 9-12 | ||||
| Belgium | 125 | 9-12 | ||||
| Italy | 125 | 9-12 | ||||
| Luxembourg | 125 | 9-12 | ||||
| vatican | 125 | 9-12 | ||||
| U.S. | 125 | 9-14 | ||||
| Netherlands | 125 | 10-11 | ||||
| France | 125 | 10-14 | ||||
| Greece | 125 | 10-14 | ||||
| Israel | 125 | 10-14 | ||||
| New Zealand | 125 | 10-14 | ||||
| Portugal | 125 | 10-14 | ||||
| Spain | 125 | 10-14 | ||||
| Switzerland | 125 | 10-14 | ||||
| Turkey | 125 | 10-14 | ||||
| Turkey | 125 | 10-14 | ||||
| U.K. | 125 | 10-14 | ||||
| Canada | 125 | 10-17 | ||||
| Iran | 125 | 11-15 | ||||
| Mexico | 125 | 12-14 | ||||
| Poland | 130 | 9-12 | ||||
| Brazil | 130 | 10-14 | ||||
| Colombia | 130 | 10-14 | ||||
| Czech republic | 130 | 10-14 | ||||
| Denmark | 130 | 10-14 | ||||
| Egypt | 130 | 10-14 | ||||
| Finland | 130 | 10-14 | ||||
| Hungary | 130 | 10-14 | ||||
| latvia | 130 | 10-14 | ||||
| Norway | 130 | 10-14 | ||||
| Serbia | 130 | 10-14 | ||||
| Slovenia | 130 | 12-13 | ||||
| Bolivia | 130 | 13-15 |
